Service & support

Service and Support

Once the PulpEye installation is approved the customer has a one year guarantee period during which the service is free of charge. Thereafter service agreements are signed aiming at long-life reliable performance of the analyser modules.

We have worldwide service of our PulpEye modules and equipment to guarantee a very high availability and function. Our service technicians have a solid background of technical service and maintenance in industrial environments.

Our philosophy is to have as few moving parts as possible in our modules as well as to use standard components whenever possible. This contributes to less risk for breakdowns, less need for maintenance and faster service with spare parts.

The training of customer technicians can take place either on site at the customer or at centrally organised training sessions. Training on site is a cost efficient way when combined with start-up of equipment or service visits which allows for customer adopted education.